Refund policy

THE VANTUS "COURT TRIAL" GUARANTEE

We believe the only true way to judge performance eyewear is where it matters most—on the court.

That's why every pair of VANTUS sunglasses is backed by our 14-Day Court Trial Guarantee. From the day your order is delivered, you have 14 days to wear them during training or match play. Experience the fit, comfort, grip and lens performance in real playing conditions.

If they don't perform to your expectations, simply return them for a full refund.

Eligible Returns

We accept returns where:

  • The fit, comfort or optical performance does not meet your expectations.
  • The sunglasses have been worn for normal sporting use during the 14-day trial period.
  • The product is returned in a clean and reasonable condition.

Non-Eligible Returns

We cannot accept returns where the product has been:

  • Crushed, bent or broken through misuse.
  • Scratched, chipped or damaged due to negligence (including being dropped onto hard surfaces).
  • Deliberately modified or altered.
  • Damaged beyond normal wear resulting from product testing.

Original Packaging

To protect the eyewear during transit, please return your sunglasses inside the original VANTUS Hard-Shell EVA Case. Where possible, include all original accessories supplied with your order.

How to Start a Return

To request a return, email info@vantusoptics.com within 14 days of receiving your order. Please include:

  • Your order number
  • The reason for your return

Once your request has been approved, we will provide return instructions.

For UK orders, we will provide a prepaid return label. Customers outside the United Kingdom are responsible for arranging and paying for return shipping unless the item is faulty or we have sent the wrong product.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 48 hours of delivery at info@vantusoptics.com. We will resolve the issue as quickly as possible by offering a replacement, exchange or refund where appropriate.